Reset Your Password
Forgot your password? Here's how to regain access to your Felicloud account.
Reset via Email
The easiest way to reset your password:
1. Go to Login Page
Visit cloud.felicloud.com and click "Forgot password?" below the login form.
2. Enter Your Email
Enter the email address associated with your Felicloud account. Your email address is also your account name.
3. Check Your Email
We'll send you an email with a password reset link. Check your inbox (and spam folder).
4. Click the Reset Link
Click the link in the email. It's valid for 12 hours, and only until your account signs in again.
5. Create New Password
Enter your new password twice to confirm. Choose a strong password.
Password Requirements
For security, your password must:
- Be at least 10 characters long
- Include at least one uppercase letter
- Include at least one lowercase letter
- Include at least one special character (for example ! ? # @)
Strong Password Tips
- Use a passphrase (e.g., "correct-horse-battery-staple")
- Don't use personal information (birthdays, names)
- Don't reuse passwords from other sites
- Consider using a password manager
Change Password (When Logged In)
If you're already logged in and want to change your password:
1. Go to Security Settings
Click your profile icon → Settings → Security.
2. Find Password Section
Look for "Change password" in the security settings.
3. Enter Current Password
Enter your current password to verify your identity.
4. Enter New Password
Enter your new password twice and click "Change password".
Account Locked
If you see "Account locked" after too many failed login attempts:
What to Do
- Wait 15-30 minutes for the lockout to expire
- Use the password reset function to set a new password
- If still locked, contact support
Two-Factor Authentication (2FA)
If you have 2FA enabled:
Have Your Authenticator?
After resetting your password, you'll still need your authenticator app or backup codes to log in.
Lost Your Authenticator?
Use one of your backup codes to log in. If you don't have backup codes, contact support with identity verification.
Email Not Arriving
If you're not receiving the reset email:
- Check your spam/junk folder
- Search for emails from "felicloud.com"
- Verify you're using the correct email address
- Wait a few minutes and try again
- Add noreply@felicloud.com to your contacts
After Password Reset
After resetting your password:
- All sessions end: You'll be logged out everywhere
- Update devices: Enter your new password on desktop and mobile apps
- Update app passwords: Third-party apps may need new app passwords
- Review security: Check for unfamiliar devices in your security settings
Prevent Future Issues
Use a Password Manager
Password managers like Bitwarden, 1Password, or KeePass securely store all your passwords.
Enable Two-Factor Authentication
Even if someone gets your password, they can't log in without your second factor.
Save Backup Codes
When you enable 2FA, save the backup codes in a secure place (like a password manager).
Keep Email Updated
Make sure you always have access to the email address on your account.
Contact Support
If you can't reset your password using the methods above:
Contact us at support@felicloud.com with:
- Your username or email address
- Approximate account creation date
- Any recent billing information (last 4 digits of card)
- Description of the issue you're experiencing
We'll verify your identity before resetting access to your account.
Still Need Help?
Our support team is available to assist you with any questions or issues you may have.