File Management

Deleted Files and Recovery

Recover accidentally deleted files from the trash for 30 days.

What Felicloud keeps

When you delete a file, Felicloud moves it to the trash and keeps it for 30 days, so you can restore it. After 30 days it is permanently deleted.

Good to knowFelicloud does not keep previous versions of your files (version history is part of Felicloud Business). For files you cannot afford to lose, keep a second copy elsewhere.

Deleted Files (Trash)

When you delete a file, it's moved to the Trash instead of being permanently deleted:

Retention period30 days
After 30 daysPermanently deleted

Recovering Deleted Files

1. Open Trash

Click "Deleted files" in the left sidebar of the web interface.

2. Find the File

Browse or search for the file you want to recover. You can see when each file was deleted.

3. Restore the File

Click the restore icon (↩️) next to the file, or select multiple files and click "Restore" in the toolbar.

Good to knowFiles are restored to their original location. If the original folder was deleted, the folder structure will be recreated.

Permanently Deleting Files

To free up space immediately or securely delete sensitive files:

1. Go to Trash

Click "Deleted files" in the left sidebar.

2. Delete Permanently

You have two options:

  • Single file: Click ⋯ → "Delete permanently"
  • Empty trash: Click "Empty trash" to delete everything
WarningPermanently deleted files cannot be recovered! Make sure you really want to delete them.

Conflict Resolution

If the same file is modified on two devices before syncing, Felicloud creates a conflict file instead of losing either version:

document.docx
document (conflicted copy 2024-01-15).docx

When you see a conflict file:

  1. Open both versions to compare them
  2. Merge the changes manually if needed
  3. Delete the version you don't need
TipTo avoid conflicts, ensure your devices sync before editing files. The desktop app shows sync status in the system tray.

Still Need Help?

Our support team is available to assist you with any questions or issues you may have.

Contact SupportHelp Center